Because our products are dietary supplements intended for consumption, we cannot accept returns of opened or used products for health and safety reasons.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or incorrect, email us at hello@nawaglow.com within 14 days of delivery with your order number and a photo of the item and packaging. We will send a free replacement or issue a full refund. You do not need to send the item back.
Lost packages
If your tracking shows no movement for 10 business days, or your package is marked delivered but not received, contact us and we will help resolve it with the carrier, and send a replacement or refund where appropriate.
Unopened items
All sales of unopened products are final. If you have a concern about your order, please contact us at hello@nawaglow.com and we will do our best to help.
Cancellations
Orders can be cancelled within 12 hours of purchase, before they are processed. After that, orders are already being prepared and cannot be cancelled.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days.
International orders
Import duties and taxes charged by your country are not refundable.
Contact: hello@nawaglow.com